The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

The purpose of this study is to understand how professional staff within United States higher education institutions impact student success. Institutions of higher education within the US are typically composed of two main types of employees, academic faculty and professional staff, the latter of which have historically served in non-academic…

The university supervisor's role is to evaluate student teachers during the field experience process. The processes for onboarding and evaluation of university supervisors vary widely at universities in the United States but are determined, in part, by the data collection requirements of the programmatic accreditation process. An interview study…

Traditional research agrees that only effective school principals can fully influence student achievement, and school leaders are pivotal to the success of schools in America. Researchers have linked positive student outcomes to further illustrate the point, including student achievement, to high-quality school leadership. The purpose of this…

The study was designed to explore how nurses at a non-union pediatric hospital make meaning of the feedback they receive during their career from their annual appraisals. The qualitative study design used a survey, and from the survey participants, 21 interviewees were selected. Based on the survey responses and categorizing those responses by…

The cost of voluntary employee turnover affects business success or failure. Turnover costs for replacing mission-critical, public higher education institutions employees influence student experience and satisfaction. Grounded in Herzberg's motivational-hygiene theory, the purpose of this qualitative single case study was to explore strategies…

Higher education is facing increased workforce challenges and is in dire need of effective Human Resource Development (HRD) practices. The purpose of this two-phase qualitative study was to explore the perceptions of supervisors and employees regarding the performance management (PM) system at a large-sized urban community college. Phase I was…

This study applies the knowledge, skills, and abilities (KSA) framework for eScience professionals to data service positions in academic libraries. Understanding the KSAs needed to provide data services is of crucial concern. The current study looks at KSAs of data professionals working in the United States academic libraries. An exploratory…

Through the lens of the leadership identify development theory (LIDT), this exploratory case study addressed how managers in Northeastern community colleges assessed management readiness and the systems in place for the growth and development of technical employees who move into managerial roles. The study consisted of open-ended interviews with…

Lack of disability-related knowledge and skills by higher education faculty and student affairs professionals are recognized as barriers to the promotion of equal access and success of students with disabilities. Although an expanding body of research exists on the preparation of faculty to meet the needs of students with disabilities, little…

Paraeducators support students in schools throughout the United States by fulfilling duties such as providing instructional reinforcement, assisting with clerical tasks, supervising students, and supporting the mobility and/or hygiene of students with physical disabilities. However, although data show that approximately 91% of schools in the…

Educator evaluation is of significant interest and concern for all members of the national school community. School-based speech-language pathologists (SLPs), share these sentiments with their classroom counterparts. Frequently included in such evaluation systems, it is of concern to the SLP community that research documenting how school-based…

This dissertation addresses the phenomenon of how academic leaders conceptualize faculty performance practices. Qualitative research methods were used to explore the experiences of 11 academic leaders from 4-year higher education institutions in the metropolitan area of New York, NY. Each academic leader had direct responsibility for faculty…

The increased pressure of changing how teacher evaluations are conducted and increasing the level of teacher quality are pushing schools to reform. Due to changes in state mandates and federal laws, schools are required to demonstrate teacher effectiveness and student growth in teacher evaluations to assure students are receiving top quality…

The purpose of this study was to investigate New York State school superintendent job satisfaction and the potential contributing factors to their job satisfaction in an era of reduced resources and increased accountability. This survey was sent to 684 superintendents throughout New York State and completed by 280 superintendents. Sharp, Malone…