Suggestions are made for supervisors to help make the personnel evaluation process more meaningful and less intimidating to employees, particularly when cultural, gender, disability, or other personal characteristics inhibit mutual understanding. Emphasis is on clear, two-way communication and constructive interaction. (MSE)

Supervision is the hardest task facing administrators. The articulation of meaningful goals and objectives, as well as careful evaluation of employee performance remain challenging tasks. At Pensacola Junior College, this task was made easier through the development of a more bias-free and objective evaluation form. The form is appended. (MLW)

Practical advice is offered, to managers and supervisors at any level, on recognizing and analyzing interpersonal conflicts, managing such conflicts and making them productive, and ensuring that performance reviews result in progress for both supervisor and employee. Conflict is seen as inevitable, an opportunity to take action, and manageable.…

College and university strategic planning works best when staff performance appraisal and development are used together to bring about both organizational and individual change. However, these must be more than bureaucratic exercises unrelated to daily staff management. Individual staff must be able to see themselves as important in carrying out…

Chronicles development and implementation of a performance-management system for nonfaculty employees at Wittenberg University (Ohio). The initiative featured principles of continuous quality improvement. Seven key lessons learned are presented for other institutions, including selection of the design team, changing the status quo, defining and…

Performance management, a joint process involving both supervisor and employee in the identification of common goals and writing of performance expectations, is recommended as a quality management approach to college and university personnel management. Its philosophical bases, management rationale, and the use of performance appraisal within this…

For those institutions endeavoring to increase the likelihood of older workers' leaving, a diversified set of retirement options is suggested. Many employers are offering an interim period of part-time employment before final retirement. Evaluations should not be used to drive employees into retirement. (MLW)

This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…