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Watson, Scott C. – Training and Development, 1998
Offers five performance measurement lessons: (1) focus on the business; (2) build a bridge between line and training; (3) track progress, not proof; (4) know that you are already doing it; and (5) track cause and effect. (JOW)
Descriptors: Adult Education, Evaluation Methods, Job Performance, Personnel Evaluation
Ferketish, B. Jean; Hayden, John W. – Training and Development, 1992
Total Quality Management is not a fad. Human resource development must be aligned with the culture of continuous improvement to make it work. Changes may be necessary in hiring, promotion, and performance appraisal. (SK)
Descriptors: Human Resources, Job Performance, Organizational Change, Personnel Evaluation