Youth workers routinely experience moments in their professional practice with young people when, despite their experience and training, they are simply at a loss for what to do, how to respond, and how to be helpful to the youth. These experiences of not-knowing are seldom shared with other youth workers, which contributes to a climate of shame…

Phenomenological research investigates the meaning of lived experiences for participants, as well as the implications of those experiences. This chapter presents brief biographical sketches of 12 youth workers who participated in a phenomenological investigation of the experience of self in moments of not-knowing what to do. Each participant's…

Youth workers often pride themselves on the degree to which they share power with clients, encounter clients on their own terms, and allow young people to set the tone for and direct the helping relationship. In their descriptions of not-knowing, however, many youth workers mention acute discomfort at the feeling of control having been stripped…

This chapter provides a context for the concept of not-knowing, including a discussion of how the concept was framed. The experience of not-knowing in professional youth work is framed in relationship to other concepts explored by the social work and therapeutic literature (including vicarious trauma, helplessness, secondary trauma, and burnout),…

Youth work is a profession in development, engaged in the creation and practical application of its own theoretical base. This chapter connects the theoretical discussion and description of not-knowing to recommendations for practical action. Four lessons learned from the research are presented: (a) not-knowing is normal; (b) not-knowing cannot be…

One of the few truly reassuring features of not-knowing among youth workers is the realization that not-knowing cannot last forever. Eventually, some feature of the situation shifts, and youth workers move back into the capacity for action. This chapter describes the last of five themes associated with youth workers' experiences of not knowing…

Phenomenology offers a unique and useful approach to understanding how people experience events or phenomena. The method is particularly instructive in exploring how youth workers experience and make sense of moments of not-knowing in the context of their professional relationships with young people. This chapter provides an introduction to…

When describing how they experience moments of not-knowing, youth workers often talk about a sense of paralysis, as though their uncertainty becomes physically constraining. This chapter describes the first of five themes associated with youth workers' experiences of not knowing what to do: the paralysis of stuckness. In addition to describing and…

Youth workers operate within a professional climate in which competence is perceived to be linked to a worker's ability to respond quickly and effectively to whatever situations clients may present. Many youth workers perceive their own inability to respond in moments of stuckness as indicative of their own failing and lack of professional skill.…

Among youth workers who experience moments of not-knowing what to do, many often describe their thoughts and reactions to the phenomenon in vocational and existential terms. They ask what right they have to work in the helping professions if they find themselves simply unable to be helpful. In many cases, the vocational crises following…