Presents the results of a test of an information support service for academic administrators by librarians, together with the model and rationale for such service. The demand for such a service, administrator reactions, and its cost effectiveness are discussed, as well as issues in library service, techniques, and philosophy that were identified…

Results of survey evaluating physical condition of 36,500 volumes and nature of collections in Yale University Library system reveal that 37.1 percent of books sampled overall had brittle paper and 82.6 percent had acidic paper. Sampling methodology, survey instructions, abbreviations for publishing countries, and methods of statistical analysis…

Describes a prototype current awareness service for college faculty and staff which is based on online bibliographic databases and tables of contents from selected periodical holdings for the selective dissemination of information. The discussion reports patterns of use, types of documents selected, delivery patterns, and the overall effectiveness…

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)