To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can--and should--expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements.…

This issue of "Research Library Issues" includes the following articles: (1) The University's Role in the Dissemination of Research and Scholarship--A Call to Action; (2) ARL Statement to Scholarly Publishers on the Global Economic Crisis (Karla Hahn); (3) Reinventing Science Librarianship: Themes from the ARL-CNI Forum (Elisabeth Jones); and (4)…

This narrative, single-case study examines how liaison librarians at the University of Minnesota (UMN) came to include advocating for reform of the scholarly communication system among their core responsibilities. While other libraries may hire a coordinator or rely on a committee to undertake outreach programs, UMN has defined baseline expertise…

In a March 1980 Systems and Procedures Exchange Center (SPEC) survey on preservation activities in Association of Research Libraries (ARL) member institutions, 40 libraries reported having conducted a formal preservation study or needs assessment, 28 had adopted planning or policy documents, and 58 reported operating an active preservation program…

To check on the status of online cataloging developments in Association of Research Libraries (ARL) member institutions in 1983, a brief questionnaire was sent to ARL libraries that had indicated or reported some progress toward an online catalog. The sample was not intended to be representative of all ARL libraries, and it did not necessarily…

Discusses the ten precepts underling the "Guidelines for Distance Learning Library Services" as a sort of Bill of Rights relating to library services provided to distance learning students. (EV)

An Association of Research Libraries (ARL) telephone survey indicated that staff associations in many large academic and research libraries have developed into distinct action-oriented groups. This appears to be due to a combination of factors including increased staff interest in the library decision-making process, the emergence on changed forms…

This collection of copyright policies from member libraries of the Association of Research Libraries (ARL) contains: (1) ARL briefing papers on reproduction of copyrighted materials for classroom use and current issues in library photocopying; (2) university copyright policies from New York University, Rutgers University, University of…

Responses to a one-page questionnaire on library security were received from 89 of 117 Association of Research Libraries (ARL) institutions (76%). The questions, which covered administrative security control, security policies and procedures, permanent identification of library materials, and swift responses to possible theft were derived from a…

This paper, presented at the Indiana Library Association Meeting, discusses critical thinking in general terms and then briefly discusses why it is important to include critical thinking skills in bibliographic instruction sessions at the higher education level. A discussion of the instructional design of bibliographic instruction in relation to…

These proceedings of a 2-day workshop held to discuss the planning and programming of library facilities construction include a number of papers and appendices that provide information on subjects not often covered in other library literature sources. Papers included in this document are: (1) "Let's Get Acquainted" (Raymond M. Holt); (2)…

The purposes of this paper are twofold: to present perceptions held within the research library community about changes taking place in the scholarly communication system and through the presentation of these views to stimulate dialog among the major participants in the system. The paper comprises five major sections. A section on the scholarly…

Minutes from the 1984 Membership Meeting of the Association of Research Libraries include the full-text of four presented papers: "The Next Generation of Telecommunications Systems" (William F. Utlaut); "Structure of the Present Telecommunications Network" (Donald J. Muccino); "Alternatives to the Bell System" (C.…

This Systems and Procedures Exchange Center (SPEC) kit, an update of a 1975 kit, considers trends in the development and use of goals and objectives statements in Association of Research Libraries (ARL) member institutions, as illustrated in documents received in response to an August 1979 SPEC survey. The kit comprises: documents on developing…