To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can--and should--expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements.…

Summer reading for children is a long standing and cherished tradition in public libraries across America, but today's kids need to master new skills and competencies. Today's summer programming needs to move beyond reading to engage children with hands-on activities, thus keeping their brains active even when school's out. Here, a team of…

Evidence-based library and information practice (EBLIP) provides school librarians a systematic means of building, assessing, and revising a library program, thus demonstrating a school library program's worth to the larger school community. Through survey research collecting both qualitative and quantitative data, 111 public school librarians in…

Distance education has emerged out of social compulsion, the dynamics of change and new cultures. It was the failure of traditional systems to be able to meet the demand in countries, where the resources available for tertiary education are limited, which basically gave birth to the new trend of education known as open and distance education. This…

In the past three years, the Union County Carnegie Library (UCCL) in South Carolina has "been transformed." The library board, selected by the county supervisors, knew something had to be done. In October 2005, the board hired Nancy E. Rosenwald as UCCL director. Longing to get back to South Carolina from western Connecticut, Rosenwald…

Updated for the first time since 2005, this indispensable volume includes revised interpretations of the Library Bill of Rights along with key intellectual freedom guidelines and policies, including: (1) A new chapter, "Interactivity and the Internet," and other fresh material on intellectual freedom and privacy in online social…

Writing a mission statement is difficult, especially today when the need for libraries is being openly questioned. Now more than ever, librarians, trustees, and patrons must determine how libraries can best serve their communities and express their conclusions in their mission statements. A clear sense of purpose provides an essential foundation…

The Position Statement on the School Library Media Specialist's Role in Reading, adopted by the American Association of School Librarians (AASL) Board in February 2009, is a guide to help practitioners build library programs that support every learner's development in reading. As part of the Learning4Life (L4L) plan to implement the Standards for…

Since its establishment in 1839 to serve the branches of state government, the Illinois State Library has undergone an evolution in the methods, resources and services provided. Over the years, the State Library's sphere of service has expanded to meet the information needs of the public through a statewide network of libraries and regional…

In this article, the author discusses collection development. Collection development is the one professional activity that allows librarians to define the coin of their realms: the content and kinds of materials they can offer the patrons they serve. Collection development begins with a collection development plan that underscores the mission of…

Both general and miscellaneous policy statements from 47 public libraries of the Pacific Northwest Library Association have been compiled in this manual. Among topics covered by "general" policies are board of trustees, buildings, confidentiality of circulation records, displays, gifts, materials selection, personnel, public relations, and…

Presents a model interlibrary loan policy for regional, state, local, and other special groups of libraries; the 1980 national interlibrary loan code; and the 1978 procedural guidelines for international lending. (FM)

Discusses the ten precepts underling the "Guidelines for Distance Learning Library Services" as a sort of Bill of Rights relating to library services provided to distance learning students. (EV)

This report constitutes a recommendation to the Director of the Memphis State University (MSU) Library that end user searching be made a permanent part of the existing information retrieval service. The recommendation is based in part on the results of a 1984 study sponsored by the university that assessed the attitudes of students and faculty…