The purpose of the paper was to identify quality dimensions through which the service quality performance concerning TQM implementation in a Higher Education context could be measured from external customers' perspectives. The paper opted for a research survey with an instrument developed on a 5-point Likert-scale of five quality dimensions…

"How College Contributes to Workforce Success: Employer Views on What Matters Most" presents findings from a wide-ranging survey of executives and hiring managers that was conducted in partnership with Hanover Research. The survey explored employers' views of what constitutes workforce preparedness, the educational outcomes and…

A plethora of micro-credentialing research and pilots are underway across Canada and around the world led by academic researchers, government, and industry. The intensity is creating a perfect storm of opportunity that is reframing assessment practices. Exploring their utility for admission and transfer into higher education, the focus of this…

College enrollment is on the decline, Gen Z is questioning the cost and value of higher education, and employers face an ongoing struggle to fill jobs with talented candidates. The traditional message that college is the only path to a fulfilling career is outdated. It's time to examine what it really means to be employable--and reimagine the…

This study will be investigating the perceptions of the implementation and modelling of best practices in technical vocational education and training (TVET) areas of endeavour. Four lecturers from three selected programmes will be investigated see how well they are preparing their students to enter the technically advanced workplace in an urban…

There are a multitude of benefits associated with employment, which many individuals with intellectual and developmental disabilities (IDDs) are not afforded due to their struggles to find and maintain work. These poor employment outcomes are in part being addressed by the over 240 postsecondary education (PSE) programs for students with IDDs that…

The COVID-19 pandemic has had a detrimental impact on many facets of students' successful transitions from secondary into postsecondary education, particularly for students who depend on in-person delivery of content and experience. For many young people, paid work-based learning has historically provided a needed source of income, and its…

Research indicates that employers rate personal hygiene as the number one barrier to employment among individuals with developmental disabilities. However, there is limited literature on improving personal hygiene in preparation for employment among individuals with developmental disabilities. Using a multiple-baseline across-participants design,…

The overall aim of the study is to understand effective practice and lessons that can be learned from the approaches currently being adopted, particularly in relation to curriculum design and employer engagement, as well as the broader challenges facing University Technical Colleges (UTCs). More specifically the objectives of the research are to:…

We study employers' perceptions of postsecondary degrees using a field experiment. We randomly assign the sector and selectivity of institution to fictitious resumes and send them to real vacancy postings on a large online job board. According to our results, a bachelor's degree in business from a for-profit "online" institution is 22…

This article examines collaborative initiatives individual foreign-invested enterprises (FIEs) develop with China's vocational education and training (VET) schools amid localised shortages of skilled workers. It thus focuses on employer initiatives in responding to VET system weaknesses rather than, as is common, those weaknesses. Using Suzhou…

The widespread use of Work-Integrated Learning (WIL) in the higher education sector in recent years highlights the importance of forging successful relationships with employers, business, industry and government. This article reports on a large ethnographic study conducted by Victoria University into host organisations' perceptions of WIL.…

Cooperative education can be expressed in terms of a partnership between students, university and industry. A stakeholder-integrated approach to cooperative education involves formalized sustainable relationships between stakeholders. This study investigated the motives and determinants for the formation of cooperative education partnerships.…

This article examines the goals of employers when they organise work placements for students. It explores how far, in cooperating with polytechnics, employers adhere to a connective model of students' work experiences within their organisations. The paper makes use of a quantitative study based on employers' responses to a questionnaire…

This document was produced by the authors based on their research for the report "Missing Links: The Fragmented Relation between Tertiary Education and Jobs. It is an added resource for further information. It contains interview questions for: (1) graduates; (2) learning advisors; (3) managers; (4) pathways officers; (5) students; and (6)…