NotesFAQContact Us
Collection
Advanced
Search Tips
Descriptor
Interpersonal Communication1
Interviews1
Librarians1
Library Services1
Personnel Evaluation1
Postsecondary Education1
Public Libraries1
Questioning Techniques1
Reference Services1
Staff Development1
Training1
More ▼
Source
Library Journal1
Author
Isenstein, Laura J.1
Publication Type
Journal Articles1
Reports - Descriptive1
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Showing one result Save | Export
Get Your Reference Staff on the STAR Track.
Isenstein, Laura J. – Library Journal, 1992
Describes use of the STAR (System Training for Accurate Reference) program at the Baltimore County Public Library to improve the interview skills of reference staff. The effectiveness of the program, staff training, performance evaluation, and effects of budget cuts are discussed. A sidebar summarizes STAR behaviors: open questions, verifying, and…
Descriptors: Interpersonal Communication, Interviews, Librarians, Library Services