This last in a series of articles describing IBM's Opportunity Management Program focuses on the transfer of training programs to different cultures. Problems with translating materials into other languages are discussed, helpful attitudes are suggested, continuity is considered, and an overview of all the articles in this series is provided.…

Studied the effectiveness of a five and one-half day workshop and an alternate three and one-half day workshop on organization development in developing a more democratic style of leadership in Illinois park and recreation supervisory personnel. The shorter workshop resulted in a more positive leadership style change than the longer one. (JJD)

Describes the Cost and Training Effectiveness Analysis (CTEA), a model adapted from military training development that facilitates the systematic definition and evaluation of alternative training approaches. The relationship of CTEA to front-end analysis is discussed and the four phases of CTEA, which lead to selecting the best training solution,…

This report presents the results of a demonstration of the cost effectiveness of supervisory and management development training, and it outlines a model that will permit practitioners to conduct a definitive analysis of the financial value of training. The purpose of the study was to predict potential Return on Investment (ROI) and measure the…

Describes a performance engineering model used to design an effective implementation system for a supervisory training program. Highlights include a discussion of management participation, an implementation planning matrix, a flow chart of the implementation process, and a form for field trainer follow-up. (LRW)

Describes the Academic Leadership Development Program at Texas Tech University, which incorporates personal and organizational aspects of development into a series of training workshops for college administrators. (JJD)

This discussion of how to design a training program to teach professional judgment and performance focuses on a model for training police officers. Open job skills are explained, appropriate choices and actions are described, and the components and objectives of open job skill instruction are presented. (LRW)

Discusses the necessity of relating needs assessment and needs analysis in performance management. Topics discussed include measurable objectives; the identification and selection of needs; performance improvement; the Organizational Elements Model (OEM), which helps to identify means and ends; and training requirements analysis. (eight…

Discusses the need to develop ways of measuring the cost effectiveness of investment in employee training. Examples of employees with various training needs and their possible impact on the organization are presented, the replacement of humans with machine intelligence is discussed, and the application of performance technology is suggested. (LRW)

Describes six methods that can make mandatory training sessions more successful, including the use of icebreakers; emphasizing relevance; maintaining training focus; the use of humor; providing practice; and the use of evaluations. (LRW)

Discusses the need for training curriculum to be integrated with business objectives to provide the right employees with the right skills at the right time. Line management requirements are described; training and development requirements are examined; the training and development organization is described; and keys to success are considered. (LRW)

Examines the change in professed attitudes of supervisory personnel in a southeastern state's government agencies toward employee grievance procedures after a workshop training program. Results of a questionnaire administered four months after the workshop show that a positive attitude towards grievance handling persisted. (JJD)

Describes the systematic design and implementation of a training program aimed at improving the performance of retail salespeople in the Canadian carpet industry. It was found that, although the program was originally developed to improve the salespeople's knowledge and skills, it was changes in their attitudes that promoted the significant gains…

Describes changes in the training system at the U.S. Coast Guard Training Center in Petaluma (CA) that improved the effectiveness and the efficiency of training. Topics discussed include the Instructional Systems Design (ISD) methodology; the process of change; curriculum development; criterion-referenced instruction and testing; cost…

Elementary performance tests and situational or simulation tests may be combined for comprehensive testing of open skills, i.e., a worker's competency in reacting to unpredictable situations. Elementary performance tests capture the professional skills whereas simulation tests retain realism and complexity and allow variation in responses.…