Describes the components of electronic performance support systems that are used for the provision of information, decision support, and training for on-the-job employees. Rationale for the use of performance support systems is discussed, design of the systems is considered, development and distribution are addressed, and future possibilities are…

This report describes an application of the Instructional Systems Design (ISD) process to a product knowledge training project for Spectrum Healthcare Solutions, Inc., including the steps and substeps in the phases of analysis, design, development, implementation, and evaluation. The training project was designed to address the need for increased…

An analysis of the introduction of computers into the New York City Police Department through intensive, structured interviews with personnel in 15 administrative offices and advice from computer experts led to the formulation of seven principles bearing on the success of computerization. The seven principles are as follows: (1) detailed planning…

This guide summarizes current research and commentary on e-learning, examining the key issues facing organizations exploring e-learning for employee development. The guide contains six sections. The first section provides an introduction to the issue of e-learning and a summary of the issues discussed in the remainder of the guide. Section 2…