The narrative of the "skills gap," or the notion that the United States economy suffers because employers are not able to find job applicants with workplace-ready skills (e.g., American Society for Training and Development 2012), has become an influential rallying cry in higher education funding circles in recent years. It is with these…

The purpose of this case study was to explore how low-skilled workers who participated in a health care training program learned to acquire the technical, cognitive, and developmental competencies they needed to gain skilled employment in higher-level positions in the field and thus advance their careers. The data methods used were: (1) in-depth…

From helping to achieve economic well-being to constructing a sense of self, literacy plays a central role in how people interact with each other and with the world around them (Phelps, 2005). The importance of being literate has only increased over the decades and stands to become even more important in the future. Fifty years ago, an abundance…

This publication describes four highly regarded workforce development programs, concentrating on how they cultivate emotional intelligence--how they prepare trainees for the cultural demands of the workplace. Section 1 describes how ACHIEVE, Cabrillo Community College, Watsonville, California (CA) teaches business dress, skills and culture in two…

The learning organization is one that has a strategy of continuous organizational change, exploring and facilitating a link between the development of the organization and the personal development of the employee. These five disciplines lead the innovation of learning organizations: systems thinking (meaning the whole is more than the sum of the…

According to psychologist Daniel Goleman, a strong IQ can set the baseline for success but does not guarantee prosperity. Goleman believes that factors contributing to "emotional intelligence" (for example, self-control, zeal and persistence, and ability to motivate oneself) are key to success in the corporate world. Howard Gardner has…

This publication is a reference document meant to accompany other National Skill Standards Board (NSSB) publications that describe the development of skill standards, including Built to Work: A Common Framework for Skill Standards. This companion guide provides the NSSB Complexity Rating Skill Scales. Chapter 1 explains briefly how this tool fits…

Educational activities sponsored by business, industry, and various levels of government, including the military (BIGM), in California are briefly reported. Much that is being offered through courses and services by postsecondary educational institutions is also being provided through BIGM training activities, and there are areas of cooperation…

Foremost among efforts over the last decade to improve the work-related skills required of all young people to meet the demands of American's workplaces was the Secretary's Commission on Achieving Necessary Skills Commission (SCANS). Integral to SCANS were its three-part foundation (basic skills, thinking skills, and personal qualities) and these…

This document contains three papers on key skills and competencies and human resource development (HRD). "Career Related Competencies" (Marinka A.C.T. Kuijpers) reports findings from surveys completed by Dutch employees who identified these issues: self-reflection is more important than career control; age and gender influence attitude…

Recent changes in the nature of work in Australia's process manufacturing industry and their impact on operative-level workers and vocational education and training (VET) were examined. Structured interviews were conducted with training or human resource managers in 16 firms representing a cross-section of small, medium, and large enterprises…

A comparison of vocational training and technical qualification systems in Korea and South Africa shows both countries are responding to similar changes in economic and enterprise structures. South Africa's work experience learnership system is more desirable than Korea's more traditional separation between formal education and workplace training,…

Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry…