This paper explores the rhetoric of engagement with diversity in post-compulsory education and discovers paucity in research-informed practice to develop that engagement among staff and leaders. The paper draws upon new and established concepts to consider how and why leadership development, linked to diversity, might be elevated to first-order…

Describes use of the STAR (System Training for Accurate Reference) program at the Baltimore County Public Library to improve the interview skills of reference staff. The effectiveness of the program, staff training, performance evaluation, and effects of budget cuts are discussed. A sidebar summarizes STAR behaviors: open questions, verifying, and…

Discusses business communication problems and the development of communication skills in bank management personnel. (RL)

Nine papers aim to help staff members in England's colleges of further (or adult) education to improve their interpersonal skills. The first paper outlines basic social interaction skills. The second paper covers current methods of analyzing group interaction, including observation of role behavior and of interaction flow and frequency. The third…

Discussion of training needs of business and industry highlights a study that was conducted to compare the effects of a detailed instruction guide versus an outline format on instructor preparation, presentation, and participant reactions. Instructional effectiveness and instructional design are discussed, cost factors are examined, and further…

This document reports a study of the aims, scope, and character of employee education and training activities among corporations with 500 or more employees, a segment of industry that accounts for about one-half of total private employment in the United States. Most data are projected from responses by 610 companies to a lengthy Conference Board…

The third manual in the set of six manuals for training Head Start staff presents workshop module information on child development, social services, and parent involvement. The four child development workshops focus on (1) ways to plan for and group children to meet their individual needs, (2) teacher-child interactions that foster cognitive…

Part of a five-part package (see note) of training materials to teach interviewing skills to human services personnel, this participant's workbook contains all the forms and training aids that would typically be distributed to the participants during the training session. It includes material needed for the various training exercises that are done…

Part of a five-part package (see note) of training materials to teach interviewing skills to human services personnel, this typescript manual is intended for use as a visual reference to aid in understanding the taped dialogues of the packages tape/slide demonstrations of interview interaction, and for referral in class discussions. The typescript…

This report outlines development of a plan for assessing state and local efforts in the elimination of sex bias and discrimination in vocational education in Illinois. The first section presents in chart form the review of Department of Adult, Vocational, and Technical Education data sources on sex equity. The second section contains the Plan to…

Part of a five-part package (see note) of training materials to teach interviewing skills to human services personnel, this trainer's workbook serves as a guide for the trainer while conducting a training session. It provides a step-by-step set of procedures for presenting the activities for increasing trainee skills in applying the concepts. It…

This individualized, competency-based unit on managing human resources, the 12th of 18 modules, is on the third level of the revised Program for Acquiring Competence in Entrepreneurship (PACE). Intended for the advanced secondary and postsecondary levels and for adults wanting training or retraining, this unit, together with the other materials at…

A study evaluated procedures currently used to market adult education at five colleges in Great Britain. Data were collected from roundtable discussions with the principals and vice-principals of the five participating colleges and from interviews and questionnaires administered to staff members from each college and to representatives of…

This document contains three papers on strategic human resource (HR) development. "Strategic HR Orientation and Firm Performance in India" (Kuldeep Singh) reports findings from a study of Indian business executives that suggests there is a positive link between HR policies and practices and workforce motivation and loyalty and…