Describes use of the STAR (System Training for Accurate Reference) program at the Baltimore County Public Library to improve the interview skills of reference staff. The effectiveness of the program, staff training, performance evaluation, and effects of budget cuts are discussed. A sidebar summarizes STAR behaviors: open questions, verifying, and…

This report describes activities of the program TRAILS (Training and Assistance for Indian Library Services), funded from September 1985 to January 1987 by Title II, Part B of the Higher Education Act, to provide training, guidance, and direction to 506 American Indian tribes and Alaskan Native communities for improvement of public library and…

Examines the reasons given by professional and paraprofessional librarians for participating in continuing education programs offered by the North Carolina Library Staff Development Program. Use of the Participation Reasons Scale is discussed, and four underlying components for participation are described: (1) personal concerns, (2) patron…

This report presents results of a study in the United Kingdom to explore different understandings of outreach, its role in widening participation among people underrepresented in organized education, implications of doing outreach, and practical and ethical considerations involved. Chapter 1 addresses origins and meanings of outreach, including…

An estimated one-third of Sweden's adult population pursues some type of studies. The primary forms of education and training available for adults in Sweden are residential adult colleges, folk high schools, voluntary educational associations or study circles, municipal and national adult education programs, adult basic education programs, public…