Total quality management (TQM) is based on the fundamental philosophy that it is always more effective to do something right the first time than it is to correct deficiencies. It seeks to improve quality and increase customer satisfaction by restructuring traditional management and organizational practices. Common characteristics of TQM include…

The Ohio Continuing Higher Education Association (OCHEA) is becoming increasingly vital in Ohio, with a membership of more than half of the state's 140 colleges and universities, and the prospect of continued growth. New initiatives have been launched: the newsletter expansion, the issuance of the first OCHEA publication (covering state…

A study of program review at 156 community colleges shows that it is widely used for accountability and program improvement; that substantial use is made of results; and that key leadership support, organizational communication, a clear understanding of purposes, and frequent action on program review recommendations at all organizational levels…

Adoption and implementation of advanced concepts in structuring and using a local advisory council and craft committees can result in significantly improved vocational education programs. The organizational structure of a vocational-technical school advisory council should be a vehicle that facilitates accomplishment of its prime function--to…

This document describes six different approaches to outcomes assessments, approaches that are named in the titles of chapters 2 through 7. The chapters and authors are as follows: "Perspectives on Assessment Policy and Practice" (Bragg, Harmon); "Total Quality Management" (Bragg); "Assessing Student Success" (Harmon);…

This report focuses on six areas in which policymakers can take action to enhance outcomes for students along the educational pipeline and thus increase the supply of knowledge workers. These areas include: (1) Promoting access to education and training and improving the alignment of adult and workforce education systems and postsecondary…