Describes Maryknoll College's supervisory training system that used behavior modeling to teach supervisors how to manage critical situations with subordinates. Discusses behavior modeling, discoveries made during program implementation, program evaluation, and results of a participant's reaction survey. (CT)

Describes a performance engineering model used to design an effective implementation system for a supervisory training program. Highlights include a discussion of management participation, an implementation planning matrix, a flow chart of the implementation process, and a form for field trainer follow-up. (LRW)

This document presents the case studies from a multi-phase study of the impact of Australia's Frontline Management Initiative (FMI), which provides a framework for competency-based development of frontline managers in Australian enterprises. Nineteen organizational case studies and one individual case study of the FMI's impacts are included. The…

This guide explains how to establish a program of supported work that can be used to enable hard-to-employ individuals (including disabled persons, ex-offenders, and rehabilitated drug and alcohol abusers) to obtain and retain jobs. The program described is based on the following five concepts: real job assignments, graduated stress, sympathetic…