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Rowe, Anna L.; And Others – Human Resource Development Quarterly, 1995
Nineteen Air Force technicians completed four mental model measures: laddering, component-readiness ratings task, diagramming task, and think-aloud and verbal troubleshooting. All but the think-aloud technique predicted troubleshooting performance. Laddering and ratings were independently predictive, suggesting that they capture different aspects…
Descriptors: Cognitive Processes, Job Performance, Paraprofessional Personnel, Predictive Validity