This investigation had two purposes. The first was to determine whether the display of naturally felt emotions is distinct from surface acting and deep acting as a method of displaying organizationally desired emotions. The second purpose was to examine dispositional and situational antecedents of surface acting, deep acting, and the expression of…

A University of Toronto effort to develop an accurate measure of affective characteristics in pharmacy school applicants to replace the interview resulted in development of a self-assessment instrument. It was found that a combination of overall grade point average, pharmacy college entrance examination verbal and reading scores, problem-solving…