In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…

Compared smokers' (214) and nonsmokers' (220) explanations for cigarette smoking behavior to determine predictors of cigarette consumption. Results showed addiction and affective smoking were the most important motives predicting consumption. Presented at the meeting of the Southeastern Psychological Association, Washington, DC, 1980. (WAS)

Compliance with many health-promoting regimens is often poor, even among individuals with known chronic disease. Lifestyle changes recommended by cardiac rehabilitation educators are often not adopted or not maintained by clients having suffered myocardial infarction and/or coronary graft bypass surgery. Subjects were graduates (N=117) of a Phase…

Shows that attributions about the causes of another person's behavior are only moderately good predictors of behavior. Reviews a particular area, showing the effects of a leader's attributions about a subordinate's behavior on the leader's actions towards that subordinate. Other factors are as important in predicting behavior as attributions.…

Literature from organizational and social psychology has suggested that three types of factors influence performance, i.e., cognitive, affective and behavioral. A model was developed to test a set of propositions concerning the relationship between the three kinds of factors, and included attributions, expectancies, general emotional responses to…

The relation of moral reasoning to moral behavior has been the subject of a substantial number of empirical studies; it may be more productive to employ a configuration of characteristics to predict moral behavior. To investigate the relation of moral reasoning and personality variables to moral behavior, 74 undergraduates, 30 males and 44…

The continuing inability of measures of personality to predict communicative or other types of behaviors has forced researchers to seek alternative ways of measuring. One alternative consists of a measure of four types of causal attribution in hypothetically crucial situations in five types of relationships of humans. The type of relationship in…