Root cause analysis is a powerful method schools use to analyze data to solve problems; it aims to identify and correct the root causes of problems or events, rather than simply addressing their symptoms. Veteran practitioner, Roni Silverstein, presented the value of this process and practical ways to use it in your school or district. This…

This document presents hypotheses about how much understanding a user needs to perform skillfully using a computer or a computer program. A framework for characterizing user understanding is presented which includes three criteria for evaluating the representation generated during problem solving: (1) internal coherence--whether the components of…

Describes a new strategy for informing and involving people in environmental issues. Presents stories of successful efforts by ordinary people to effect environmental change. Suggests that these stories can provide the help people need to build more adequate models about environmental problems and about their roles in addressing them. (27…

Online searching is a complex problem solving task requiring the searcher to combine multiple sets into Boolean expressions. Since spatial ability has been correlated with problem solving tasks which involve abstract conceptual associations, this report argues that it is a significant factor in the information user's ability to both comprehend and…