Provides examples of senior management development courses that demonstrate ways in which technology is used to enhance management training; briefly discusses characteristics that distinguish the senior manager target population from other training populations; and describes computer hardware and software characteristics appropriate to training.…

Describes instructional development process applied to the design, production, implementation, and evaluation of a computer simulation designed to provide troubleshooting practice for individuals who maintain and install large digital telephone switches. The major organizational benefits resulting from use of the simulation are discussed. (MBR)