Employees in different kinds of organizations were surveyed for their perceptions of their companies' client and operational problem-solving networks. The individuals came from a manufacturing firm, a community college, a telephone company, a farmers' cooperative, and a hospital. Interviews were conducted with those people reporting numerous…

The demand for administrators and specialists trained in quantitative concepts and skills has increased across the last decade mainly as a result of the accountability movement. Quantitative methods can greatly assist the school administrator in certain decisionmaking processes, although it is essential that he be able to distinguish between those…

This book is directed toward students in organizational-theory and problem-analysis classes and their professors, as well as school administrators seeking to examine their problems and policies from new perspectives. It explains and illustrates methodology for describing, documenting, and analyzing organizational problems. Part I, "Methodology,"…