This paper reports the process of informal learning in the pre-consulting phase in management-consulting firms in Indonesia. As the consulting industry significantly grows in Indonesia, more organisations use consultant services to improve their business. Pre-consulting is an important phase to define the right solutions, which involves a lot of…

Once a college or university has chosen a consultant, details of the relationship may need negotiation, and a contract protecting both parties must be drawn up and signed. A range of contract options is available, depending on the nature, cost, and sensitivity of the work to be done. (Author/MSE)

The consultant can assist the administration in setting up an educational program on collective bargaining, can advise about the creation of data systems, can help select and coordinate task forces, and can help implement a comprehensive audit of board policies and practices as well as administrative procedures. (MLW)

Instructional consultation in postsecondary institutions is explored by examining problem solving behaviors of instructional consultants and their faculty clients. Study goals were to: determine whether instructional consultants or the faculty clients guide the discussion during instructional consultation; describe the issues discussed by…

The difference between constructive and destructive conflicts may be traced to the way in which they are managed. Third-party help is often utilized to achieve constructive conflict management. This article describes two models for conflict management consultation. Five guidelines are given for constructive conflict management. (Author/JEL)

Provides guidelines to help reading professionals in administrative positions develop an awareness of conflict, become sensitive to situations that typically cause conflict, and begin to learn effective management strategies. (ARH)

Since many institutions have functioned as "paternocratic" systems, they cannot be expected to assume unfamiliar democratic-participative modes of functioning without guidance; this can be provided by a consultant or consultant team. The author offers 12 approaches to organizational change, discusses staff development, and outlines necessary…

This manual presents a proposal to reduce arbitration or negotiation impasses and to accommodate conflicting interests by selecting a permanent neutral to monitor labor relations both during the term of the agreement and during contract negotiations. Part 1 describes the role of the permanent neutral during the term of the collective bargaining…

Productive learning occurs when educators work together to create new visions, analyze important issues, and evaluate outcomes. This book explores how educators can effectively engage in peer problem solving, focusing on three aspects of the process: (1) models for consulting with colleagues in problem solving; (2) communication skills necessary…

Three evaluators with different backgrounds and interests were involved in a program evaluation at Cornell University's Center for International Studies, where two of the evaluators had serious conflicts and the third served as an in-house mediator. The third evaluator questioned why he had credibility with the first two, looked at how he…

In the form of a diary, an educational consultant describes the highlights of three months of organizational development at an Australian high school. The intervention involved staff, administrators, teachers, students, and parents in the goal of improving the quality of life and learning at the school. Change strategies are described and the…