One way to reduce the cognitive load students feel during instruction is to change the way content is delivered. This can be achieved by optimising the instructional sequence and providing sufficient instructional support during problem-solving. However, the literature is unclear regarding whether an inductive or a deductive instructional sequence…

The purpose of this study was to explore the nature of students' mapping and discourse behaviors while constructing causal maps to articulate their understanding of a complex, ill-structured problem. In this study, six graduate-level students were assigned to one of three pair groups, and each pair used the causal mapping software program,…

This paper details an assignment sequence that requires graduate students in an applied communication program to identify problems that clients may not be aware of. Good writing and good problem-solving are "inextricably linked to [a student's] ability to frame an issue, gather, and analyze information, and to structure a helpful response" (Musso,…

This investigation focuses upon the question of: (1) how naive subjects organize and represent knowledge when solving problems; (2) how previous experience of a novice is used in solving a problem; (3) what kinds of information and knowledge are sought as well as overlooked by novices when solving problems; (4) what kinds of strategies novices…