In "creative listening" sessions, participants alternately present their ideas (for fixed periods of time) and listen silently to the other participants. This paper examines the value of this method as an aid to problem solving and offers suggestions for teachers serving as mediators and participants in creative listening sessions. It describes…

Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…

This paper focuses on the first steps (Planning and Organization) of a three-stage model designed to help school personnel deal with problem-oriented parent-teacher conferences. Seven distinct steps of the Planning and Organization stage are described in detail: (1) specifying the problem; (2) organizing information; (3) specifying objectives; (4)…

This study was designed to determine if a 1-year structured social skills program would improve academic and interpersonal skills and attendance in young African American males. On a pre-assessment inventory, study participants, 33 fourth grade boys, demonstrated a variety of poor social skills such as poor attendance, poor interpersonal skills,…

This research project implemented and evaluated a program in interpersonal skill development designed to increase the use of applied social skills at a middle school located in northeast Illinois. Evidence of inappropriate interpersonal skills was gathered by using observation checklists, teacher and student surveys, and discipline referrals.…

This action research project implemented and evaluated a program to enhance students' prosocial behaviors. The targeted population consisted of students in two second and one third-grade classrooms in a declining urban area of a large midwestern city. The problem of inappropriate behaviors was documented through discipline reports, anecdotal…

A program for increasing the social skills development of fourth grade students is described. The targeted population consisted of fourth grade students in a growing, low socio-economic status, urban community including a public housing development. The problems of poor social skills and disruptive behavior were documented through observations,…