Relates J.P. Guilford's model of problem solving to the negotiation of a reference question. (PF)

The conceptual approach and procedures which have been developed for this program provide the basis for initiating a similar training program in any large library within commuting distance of a library school. (4 references) (Author/NH)

Addressed to both librarians and systems analysts, this book attempts to apply the analytic methods of operations research and systems analysis to the operating problems of the library. The first part of the book discusses theoretical models with emphasis on the pattern of book use, on its change with time and on the problem of estimating and…

Examines the usefulness of the Eisenberg-Berkowitz Information Problem-Solving model as a categorization for academic reference encounters. Major trends in the data include a high proportion of questions about location and access of sources, lack of synthesis or production activities, and consistent presence of system problems that impede the…

Two aspects of Karl Popper's philosophy are applied to reference process: process is viewed as series of problem-solving situations amenable to analysis using Popper's problem-solving schema. Reference interview is analyzed in context of Popper's postulate that books contain autonomous world of ideas existing apart from mind of knower. (30…

Describes the introduction of virtual, or digital, reference service at the University of New Brunswick libraries. Highlights include analyzing transcripts from LIVE (Library Information in a Virtual Environment); reference question types; ACRL (Association of College and Research Libraries) information literacy competency standards; and the Big 6…

Presents Checkland's soft systems methodology, discusses it in terms of the systems approach, and illustrates how it was used to relate evidence of user survey to practical problems of library management. Difficulties in using methodology are described and implications for library management and information science research are presented. (8…

Describes 10 key elements of generic teaching strategies for developing student thinking and provides a rationale for the participation of school library media specialists in developing student thinking skills. The role of media specialists within the school and the importance of information-based decision making in a free society are discussed.…

Discusses recommendations from the National Commission on Libraries and Information Science for defining, developing, and promoting library media programs that teach information finding and using skills. Areas covered include helping students develop thinking skills, theoretical implications of current research on how children process information,…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)