Presents Checkland's soft systems methodology, discusses it in terms of the systems approach, and illustrates how it was used to relate evidence of user survey to practical problems of library management. Difficulties in using methodology are described and implications for library management and information science research are presented. (8…

Suggests approaches to improving application of knowledge derived from basic research in relevant disciplines based on investigation of methods used at Bell Telephone Laboratories. Discussion includes factors contributing to application of basic knowledge, how they contribute, favorable conditions for, steps to strengthen, and obstacles to…

The University of Kansas experience in applying Total Quality Management methods illustrates how use of flow charts can reduce substantially the time spent on a complex data-collection and reporting process. Although flow chart construction can be time-consuming, it is a systematic way to uncover sensible solutions with significant payoffs. (MSE)

A technique for studying how parents think, make decisions, and solve childrearing problems, Computer-Presented Social Interactions (CPSI), is described. Two studies involving CPSI are presented. The first study concerns a common parental cognitive task: causal analysis of an undesired behavior. The task was to diagnose the cause of non-contingent…