Managing educational conflict has become increasingly more complex. The purpose of this study was to identify three areas of educational conflict and suggest strategies for managing such conflict. These areas are student-student conflict, student-school conflict, and school-community conflict. Data were collected through interviews with people who…

This report by the campus ombudsman at San Diego State College discusses in the preface some ways of approaching the position and the elements to be included in prospective job descriptions. The report begins with a description of the kind of person needed for such a position, how to establish the office and choose the man, the type of office…

The paper considers the efficacy of role reversal, used in conflict situations, for reducing distortions in perceptions of the opponent's position, for increasing understanding of the opponent's position, for clarifying communication during negotiations, and for inducing cooperative behavior in conflict situations. It was noted that little…

The paper identifies some major issues in assessing creative problem solving. Four main problems are discussed: (1) no single widely accepted theory of creativity exists; (2) there is a lack of understanding of the implications of the differences in assessment procedures; (3) researchers, on the one hand, view creativity as entirely a cognitive…

An instrument is presented for self-assessment by secondary school principals to identify both their willingness to intervene and their style of intervention in conflict situations with students and colleagues. (Author/MLF)

A fictional story about a teacher embroiled in controversy among parents, other teachers, and community members because of a course he teaches. Points out that commitment, sophistication, and courage are needed by teachers who deal with sensitive issues. (AV)

Representative samples of curriculum development in social studies are presented based on a model designed to involve students actively in both the historical and dilemma-solving processes. (MJB)

Proposes a new model--the extended model--for firms to respond to consumer complaint letters. Indicates that aspects of response, such as interest in solving the problem and specificity affect effectiveness judgments and impact on the recipient's overall impression of the company. (NKA)

Assessed the interaction and cognitive styles associated with negative affect for husbands and wives. Wives' negative affect was directly related to confronting the problem and inversely related to their conciliation attempts. Husbands' negative affect was inversely related to both spouses' attempts to be conciliatory and to the wives' viewing the…

A sequence is suggested for teachers working with parents in solving problems. Steps include: problem definition; problem analysis; generation of alternatives; establishment of criteria for selecting solutions; and evaluation and selection of solutions. (CB)

A negotiation course in law schools offers an opportunity to examine negotiation institutions, giving law students a chance not only to participate in the bargaining arenas but also to help design and reform them. Such a course would examine the large world of litigation rather than the small realm of adjudication. (MSE)

Disagreements often lead to confrontations that contribute more to an escalation of a conflict rather than to its resolution. This bulletin shows how to start and carry out a community mediation program that helps prevent violence. Mediation can reduce violence in neighborhoods and schools. Peer mediation is a way of handling conflicts and…

The theory and application of teaching moral education in the classroom are discussed. (KM)

The authors foresee a fifth achievement by which men will ultimately be able to work out their differences. Here presented is the Conflict Grid for use in evaluating good or bad ways of ending disputes as a vehicle for creative problem solving in the future. (Author)