A sample grievance procedure for nonfaculty employees in a nonunionized institution of higher education and a nonfaculty grievance form are provided. Since grievance procedures provide a forum for resolving internal conflict, their existence is seen as a critical factor in achieving and maintaining good employee relations. (MLW)

The role of technology throughout history and its relationship to science is discussed. The new frontier of societal technology is considered in terms of human behavior and misbehavior in the face of conflict. (SA)

Summarizes some of the common findings in the professional literature pertaining to conflict resolution (CR) curricula and peer mediation (PM) programs. Discusses theoretical, methodological and operational considerations that are relevant to conducting research and evaluation in school settings. Proposes a model to guide educators' decisions on…

Describes and analyzes role problems of trainers who conduct conflict-management workshops between Arabs and Jews in Israel. Uses role theory to focus on problems of role ambiguity and role conflict, citing examples of each. Concludes with discussion of consequences of role problems on trainers' performance. (Author/TE)

This article examines the origins of parent-school conflict, identifies common errors that exacerbate difficulties, provides strategies for resolving conflicts and improving relationships, and proposes an alternate course of action if these approaches fail. Empathetic listening, trust building, and systematic and intuitive modes of problem solving…

Describes a process used by the Downtown Alternative School, Toronto, Canada, to resolve conflicts among the students there. Offers the perspectives of the teachers, students, parents, and observers on the effectiveness of the approach. (TB)

The challenge for the college governing board is to use the assets of the institution's known past as a foundation for planning for the largely unknown future. They must handle the difficult tasks of replacing a president, responding to legitimate new demands, and avoiding institutional stagnation. (MSE)

Discusses the effect of children's outdoor play on their learning, the promotion of children's development by their playing of games which they have invented, and suggestions for adults to encourage children to invent outdoor games. (BC)

Maintains that an environment of trust, protection, and mutual regard allows children to grow in the practice of cooperation, joint problem solving, and positive social behavior. Details ways for teachers to create a democratic and participatory climate, and a community of caring and well-being, in the classroom. (LB)

To manage classroom conflict effectively, college faculty need to be able to identify and analyze the problem and find solutions. Problem identification addresses who is involved; nature of the conflict; when it happened; where it happened; resolution attempts; and consequences. Solution identification includes developing a positive attitude;…

Discusses factors associated with violent behavior in young children and strategies for addressing those factors, including using the "Turtle Technique" for practicing withdrawal and problem-solving, using social-learning curricula, using success-oriented instructional strategies for teaching academics, listing and practicing alternative…

The dean's role includes making daily decisions regarding students, faculty, and outside parties. Deans should acquire the habit of evaluating the ramifications of troublesome decisions to avoid legal and personnel problems. This chapter outlines five aspects that deans should consider when making sensitive, difficult decisions: problems, issues,…

Traces the resolution of knowledge conflicts by the staff of a London (England) primary school who were committed to collaboration. Teachers either appropriated the headteachers' knowledge or left the school. There was no evidence of joint construction of shared knowledge or evidence of teachers' knowledge being accommodated. (SM)

Describes Adventures in Peacemaking, an after-school program that teaches conflict-resolution skills to children ages 5-12 through the use of noncompetitive games and play. Sidebars depict a conflict escalator and a win-win grid. (TD)

Preventing high school violence takes more than security measures alone. Problem-solving approaches involve skill-building strategies that teach students conflict-resolution skills that become alternatives to the use of violence. Peace-making strategies seek to improve school climate by targeting key relationships in the school. Lists eight steps…