Conflict is a basic social process; there is no conceivable way of removing all conflict from an organization. Interpersonal conflict, often created by interdependency of people and tasks within an organization, lowers staff morale and employee productivity and drives people away. Difficult employees who foster conflicts fall into five distinct…

This study examined eight research questions designed to measure students' perceptions of conflict management in the classroom (grades three through eight). In addition to assessing students' satisfaction with the particular conflict management strategies, student self-concept was also measured to determine if the level of self-concept had any…

In traditional North American Indian societies, decisions are made by consensus rather than by authorities. Americans for Indian Opportunity (AIO), an organization concerned with the issue of tribal governance, considers poor communication and disagreements about issues of power, resources, and recognition to be among the causes for conflict…

This manual provides a comprehensive approach to problem solving; it is written in narrative style with numerous examples. The guide is organized in eight sections that cover the following topics: (1) problem-solving overview (with suggested readings and recommendations for schools); (2) a five-step model for solving problems; (3) strategies for…

Evaluators of argument are frequently confronted by conflicting claims. While these claims are usually based on probabilities, they are often resolved with the accepted claim treated as though it were "true," while the rejected claim is treated as though it were "false." Scenario testing is the label applied to a set of…

Although college counseling agencies serve many clients, published accounts of counseling outcomes in these agencies are relatively rare. An important aspect of counseling evaluation is the client's resolution of presenting and subsequent problems. This study investigated the impact of counseling on university students using a measure of symptom…

Proceedings are presented of a 1977 conference about aspects of international trade negotiations of importance to developing countries. Participants included staff from Washington-based international organizations, various United States departments, Congressional staff, and students of the Foreign Service Institute. Transcripts of three addresses…

This paper was presented at a symposium bringing together persons with experience and expertise associated with organizational development in schools. The Improving Teaching Competencies Program at the Northwest Regional Educational Laboratory has been developing 15 sets of training materials to be used in organizational improvement strategies…

The processes of self-control involved in solving complex human problems consist of conscious effort, focused attention and choice between conflicting alternatives. Viewed as a complex set of specific teachable skills, self-control can be learned by clients and others if structured learning experiences are provided. (Author)

A survey regarding class-related problems and their resolution found that the most common problems concerned faculty-student interactions. The most important technique of discovering them was individual discussion; techniques for resolution included administrator-student bag lunches and administration representatives on faculty committees. (MSE)

The Children's Creative Response to Conflict Program conducts workshops that help participants deal with conflict situations. During the workshop sessions participants are introduced to the three themes of cooperation, communication, and affirmation. These are the foundations on which successful conflict resolution is built. (RM)

Persons with expertise in a particular problem area and persons who will be affected by the action taken to correct that problem should be involved from the outset in the decision-making process. (Author/MLW)

Emotionally charged, often disgruntled, and occasionally abusive parents--sound familiar? This newly revised, second edition of Elaine McEwan's bestselling classic will help manage the most difficult audience, adding several new features and examples that will give the confidence and skills needed to handle such situations, including: (1) Over two…

Public anger is a typical reaction to governments' or companies' attempts to cover up mistakes, conceal evidence of risks, make misleading statements, or lie. Many times, this anger leads to an entrenched resistance to public or private initiatives. Ways in which this resistance can be overcome by a mutual gains approach, which involves…

Paper presented at the Fifteenth Duke University Conference on Teaching the Social Studies.