Investigated how users reacted to breakdown situations that generated error messages when browsing the Web. Results showed error messages were not helpful to users in diagnosing the cause of the problem and suggests the need for a model of Web browsing that would be available for users to learn from the error messages. (Author/LRW)

Highlights some of the unplanned consequences that might be encountered as the use of the Internet in education increases, categorizing them as potential problems of judgment, distance, and ethics. Suggests course design, pedagogical, and student activity solutions. (EV)

Reviews the history of electronic information services; examines the role of the Commission of the European Communities in this area; provides details of the Information Market Policy Actions (IMPACT) program; and describes efforts to overcome barriers to accessibility to information services in Europe, including language barriers. (LRW)

This article presents practical solutions to some common problems that may interfere with the mechanics of handwriting. Problems addressed include poor sitting posture, immature pencil grasp, poor stability or positioning of paper, uncertain hand dominance, difficulty copying from the chalkboard, and problems with spatial organization. (JDD)

Identifies human performance (HP) models of five prominent human performance technology authors; contrasts the models with each other; combines elements into a new model; and discusses how the model can be used to help assess performance problems and explain HP to clients at three different levels. (LRW)

A case study of three beginning agriculture teachers showed that all had problems with student discipline and received positive feedback from students and others. Existing state-supported mentoring was of little value, and current efforts did not appear to meet the induction needs of beginning teachers. (SK)

This progress report presents findings from a failure analysis of two full-text computer-assisted legal research systems, Lexis and Westlaw. Linguistic analyses of unretrieved documents and false drops are discussed, and examples of natural language phenomena that affect Boolean retrieval system performance are examined. (Author/LRW)

Explains the Common Gateway Interface (CGI) protocol as a set of rules for passing information from a Web server to an external program such as a database search engine. Topics include advantages over traditional client/server solutions, limitations, sample library applications, and sources of information from the Internet. (LRW)

The working alliance is that sector of the experience of counseling participants characterized by their collaboration, mutuality, and cooperation with the work of counseling. Discusses the dimensions of the working alliance, counselor and client contributions to it, and perceptions of others about it, and reviews obstacles to building the…

Discussion of data networking in Europe provides background on the current situation in the United States and the Pacific region. The situation in Europe is then addressed, including the present status of national networks, disciplinary networks, and the European Internet; regulatory, political, economic, and technical barriers to progress; and…

This second part of an article on sexual harassment and libraries features stories of library workers who have suffered sexual harassment. Highlights include problems from men and women; homosexuality issues; harassment from supervisors, employees being supervised, co-workers, and patrons; and the involvement of Equal Employment Opportunity…

Discusses different types of security systems for libraries and explains the differences between electromagnetic, radio-frequency, and microwave technologies. A list of questions to assist in system evaluation is provided; and preventive measures used to curtail theft and protocol for handling situations that trigger security alarms are included.…

Discusses biographies written for young adults and describes problems with inferior writing in many of them. Examples of both good and bad biographies are given, and problems highlighted include unimportant details, a failure to make facts interesting, an absence of personal information, and an emphasis on neutrality from fear of bias. (LRW)

Examines problems of existing courseware authoring systems and suggests the use of knowledge-based techniques. A prototype knowledge-based representation language called GTE (Generic Tutoring Environment) is described that could form the basis of a full authoring environment, including generic tasks and instructional methods, domain knowledge, and…

Discussion of the use of computer supported teamwork (CSTW) in team-based organizations focuses on problems that visually impaired people have reading graphical user interface software via screen reader software. Describes a project that successfully used email for CSTW, and suggests issues needing further research. (LRW)