This study used a needs assessment, process analysis, process design, and textbook design to develop a new process and new textbook, based on Cargile-Cook's layered literacies, Quesenbery's five qualities of usability, and Carliner's information design theories, for use in technical writing service learning courses. The needs assessment was based…

When teaching writing to adult learners, teachers must achieve a balance between "content" and "mechanics." The first step is to assign "real" writing for "real" purposes. The next step is to teach the writing process more than the product and teach the place that correct "mechanics" (spelling,…