Data from two surveys of manufacturers (325 of 650 responded) suggest that those with quality improvement programs jointly administered by labor and management achieve significantly greater improvements than those with no programs. Those with programs administered solely by management fared no better than those with no programs. (Author/SK)

Used a quasi-experimental design to assess the effect of a quality circle intervention on behavior and attitudes of 88 employees at a large Midwestern organization. Results provide mixed support for the purported ability of circles to improve work behavior with no change for absenteeism and productivity but positive change for quality of work.…