There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…

This evaluation study examined the effectiveness, efficiency, and impact of the statewide master plan for professional development (PD Master Plan) by investigating seven questions. With regard to effectiveness, (1) What was the level of implementation for the PD Master Plan, overall and by individual providers? (2) What were the impediments, if…

Describes an integrated staff development program at Metropolitan Community College in Nebraska. States that the program was designed to more effectively meet the needs of classified staff than traditional staff development models. Reports that the new program is a learner-centered model with redesigned delivery systems, and requires 32 contact…

The process of designing and implementing management development programs consists of four steps: (1) needs assessment; (2) content formation; (3) program design; and (4) pilot study. These elements are discussed in relation to a case study of a two-year management development project with a large corporation. (FG)

The regionalization of the Comprehensive System of Personnel Development (CSPD) in special education provides an effective and cost-efficient means of delivering training to parents and professionals. Public Law 101-476, the Individuals with Disabilities Act, mandated that each state form a CSPD, primarily to prepare personnel to educate children…

This publication describes several national initiatives focusing on the need for cultural pluralism among professionals and support services for parents of young children with disabilities. The publication begins with a discussion of new laws, funding initiatives and programs, and special projects of the U.S. Department of Education and the U.S.…

This document describes an organizational structure and processes for planning, coordinating and implementing staff development activities. It is meant as a guide or tool for individuals and agencies involved in professional development of school staffs. It is divided into six major sections: (1) definition of terms used in the document; (2)…

This staff development module is part of one of three groups of career guidance modules developed, field-tested, and revised by a six-state consortium coordinated by the American Institutes for Research. This module is the ninth in a series on developing a comprehensive career guidance program at the high school level, designed to aid guidance…

Small rural schools incur greater expense and hardship to take advantage of staff development activities, usually held in cities or universities. The Iowa Intervention Initiative (III) overcame practical and logistic problems to hold teacher workshops for 79 small rural Iowa schools. Discusses III goals, recruitment of participants, selection and…

This booklet is designed to assist the teacher center director in the development of an effective and efficient staff team and subsequently an effective teacher center. It outlines successful management techniques and relates them to the specific needs of a teacher center staff. Guidelines are presented for: collaborative inservice activities…

A report is given of a 1-week intensive inservice conference for 97 Wisconsin vocational, technical, and adult education instructors, conducted to develop competencies stressing innovative individualized curriculum and instructional delivery. The program of educational experiences developed presentations on topics that stressed individualized…

The fourth edition of the sourcebook, "Reinventing Quality," contains descriptions of innovative activities designed to assure and enhance the quality of services to persons with developmental disabilities. The programs profiled are those seen as: systematic efforts to improve the quality of services to persons with developmental disabilities,…

This final report describes activities and accomplishments of an outreach project of Project SKI-HI, a family-centered, home intervention model designed to provide training to early intervention professionals serving infants, toddlers, and preschoolers with hearing impairments. In the project, an early intervention professional or a parent advisor…

The Florida Department of Corrections Distance Learning Program consists of the Corrections Distance Learning Network; offender programming; staff development; and the Agency Strategic Plan. The Corrections Distance Learning Network offers academic, vocational training, and life management skills programs for offenders and staff development and…

This document consists of a user's guide to flexible delivery of professional development activities aimed at teachers in Australia's system of vocational education and training and a collection of profiles and "snapshots" of successful flexible staff development programs and activities. The user's guide examines the following topics:…