Although Transactional Analysis (TA) has heavily influenced psychotherapy, little has been written to parallel that influence in areas of organization theory, organization behavior, or management studies. This book is intended primarily for people working in management roles. In part one, personal experiences are drawn upon to describe a fictional…

Explores the implementation of Total Quality Management (TQM) in the context of art education administration. Maintains that successful employment of TQM principles depends on four criteria. These include continuous improvement, pursuit of goals, open discussion and critiques, and professional development. (MJP)

The effectiveness of an organizations's adaptive behavior depends on the extent to which public relations concerns are considered in goal setting and program planning. The following five open systems propositions, based on a "functional" paradigm, address the complex relationship between public relations and organizational intelligence and do not…