Describes the organizational goals and training objectives of the staff development policy; areas of training; training programs; broadening staff experience through participation in library activities; the role of total quality management; the staff development group; continuing professional development; and budget. Includes guidelines for staff…

This document contains four papers from a symposium on organization development and change. "The Effectiveness of Total Quality Management: A Response to the Critics" (Douglas H. Smith, Ralph G. Lewis) identifies four effectiveness principles: customer satisfaction, continuous improvement, speaking with facts, and respect for people. "Fast Cycle…

Some universities have responded to the need for leadership and staff development activities as a result of, or as part of, the quality improvement movement. The principles of the Total Quality Management approach are as germane to the academic institution as to business but may need some adaptation to the academic culture. (MSE)

Workshops and related staff development activities designed for vocational education instructors, administrators, career counselors, and support services staff are described in this two-part report. Part I focuses on the Vocational Staff Workshops (VSW) project, indicating that its key objectives were to identify regional in-service training…

This collection of papers presents the critical reflections on the management and planning of education of 18 senior officials working in 12 small island nations. The papers are a result of their participation in the Postgraduate Diploma in Educational Planning and Management in Small States program at the University of Malta. The book is divided…