Changing relationships between government and the higher education system have created a wide range of new tasks within universities. Many have been adopted by an emerging workforce known alternately as professional, non-academic, or support staff. Its rapid growth has sparked a debate about 'administrative bloat'. We aim to move beyond this…

In environments characterised by complex structures and processes, universities rely on co-operation and goodwill between staff to function effectively, underpinned by good service quality. However, there is a lack of research on relationship quality in internal service settings and on the role support staff play in the development and enhancement…

During the last eight years, over 8000 academic faculty and professional services women working in the United Kingdom and the Republic of Ireland have participated in a women-only leadership in higher education programme called Aurora. The organization that designed and delivers the programme (Advance HE) sees it as an important force for change…

This study examines the psychosocial hazards experienced by academic staff working in UK institutions over time. A risk assessment framework developed by the Health and Safety Executive (HSE) was used to measure seven key hazards: demands, control, support from managers and colleagues, relationships, role and change management. Data were obtained…

Where do workers with Higher Education (HE) degrees develop their work skills? Although few would expect these to be developed in HE exclusively, there exists an assumption that the core skills of those working in graduate occupations are predominantly formed at HE. This article examines how within four graduate occupations, employers and workers…

A key attribute of reflective practice is its capacity for on-going purposeful learning in relation to changing and demanding professional work. The teaching of reflective learning techniques in management education is intended to promote deep-level learning and the application of critical thinking to oneself, personal experience and the work…

Higher education institutions in Portugal, as in many developed countries, have undergone deep transformations affecting their organisational structures and professionals. These reforms framed by new public management are said to induce changes in the traditional jurisdictional field of the academic profession with the administrative power being…

University workers have been marginalized in efforts to establish well-being at work and well-being outside the workplace. To date, no studies analyzing well-being have distinguished between teaching and research academic staff (TRAS) from the service and administrative staff (SAS). The purpose of this paper is to contribute to the promotion of…

Our paper examines the rise of a new category of professional support staff whom we refer to as 'audit-market intermediaries' in the context of a rapidly changing regulatory and funding environment in British higher education. We explore the roles they play in articulating environmental changes in research-intensive universities related to the…

Universities are increasingly engaging with non-academic professionals in facilitating performance outcomes, reaffirming themselves as purposive organisations, i.e. institutions with the ability to organise strategically in the pursuit of goals and standards. However, there is little empirical evidence for the impact of professional staff on…

The teaching-research "nexus" has been an area of historic and ongoing controversy within universities and discussions into the nexus between teaching and research continues to expand. Within the accounting discipline, where new knowledge is perceived to be located "outside" the university, academics struggle to describe and…

The evidence suggests that emotional intelligence and personality traits are important qualities that workers need in order to successfully exercise a profession. This article assumes that the main purpose of universities is to promote employment by providing an education that facilitates the acquisition of abilities, skills, competencies and…

Students enter university with ideas about their future professions. In some disciplines, the profession and the nature of professional work are well understood, while in other areas, they are more opaque. The authors investigate the ways in which students develop a sense of identity with their profession, how the nature of the profession impacts…

With the exception of academics, occupational groups within universities remain relatively under-researched. Based upon qualitative interviews with 27 research administrators in 19 UK universities, this article reports on a small-scale qualitative project to investigate the workday worlds of these "boundary-crossing" and…

Describes the norms and functions of the academic department in large American research universities. The department is seen as an arm of a specialized discipline as well as the administrative unit which applies university resources to the functions of graduate and undergraduate education, recruitment and promotion of academic staff, and research.…