This study explores the nomenclature surrounding professional services staff within higher education in the UK. Taking a case study method, it uses a qualitative approach to understand the term 'non-academic' to describe the diverse range of professional services roles. Both professional services and academic staff were interviewed and there is a…

Internships help position college students to succeed in the sport industry but have historically been unpaid. In response to a call from Walker et al. for more research on the impacts of unpaid internships, this study interviewed internship supervisors regarding their perspectives on unpaid internships. Data analysis was framed by institutional…

This study examines the impact of migration processes on burnout among Ukrainian university academic staff during the full-scale war. A survey involving 836 participants from 164 higher education institutions revealed that 37% of respondents became forced migrants, either internally (24%) or externally (13%). Significant connections were found…

This chapter provides an analysis of the institutionalization of SoTL at University College Cork in Ireland, offers some guiding questions to help individuals or groups reflect critically on their own SoTL institutionalization journeys, and suggests implications for further research on how institutionalization processes inform academic identity…

This empirical study aims to examine and validate the factors influencing productivity among remote academic staff in Jordanian higher education institutions during the COVID-19 crisis, with a specific focus on the mediating role of employee engagement. A comprehensive conceptual framework is developed by integrating relevant studies on remote…

Higher education is in the midst of a staffing crisis that has been smoldering for decades, and now threatens the operations of campuses across the country. The purpose of this study is to understand how non-faculty professional staff talent is managed, particularly in the early career stage. The case for this study focuses on a mid-sized private…

Professional staff, non-faculty employees who support the work of faculty and students, are one of the fastest-growing segments in the higher education workforce (Nadler et al., 2010; Mousavizadeh, 2021). Despite their expertise in a myriad of functional areas on a college campus, staff are not privileged as participants in the shared governance…

The purpose of this study was to benchmark the workload of online instructional designers as third-space professionals at 4-year, public institutions. Interview data regarding design team composition, courseload, responsibilities, and decision-making processes was gathered from managers of online learning units offering a "white-glove"…

Changing relationships between government and the higher education system have created a wide range of new tasks within universities. Many have been adopted by an emerging workforce known alternately as professional, non-academic, or support staff. Its rapid growth has sparked a debate about 'administrative bloat'. We aim to move beyond this…

In this Dissertation in Practice (DIP), the lived experiences of professional women who have chosen to leave their jobs in higher education in Indiana are explored. The purpose of the qualitative phenomenological study is to communicate the essence of their lived experiences with leadership development in Indiana higher education. The aim is to…

The purpose of this quantitative causal-comparative study is an empirical examination of the differences in business intelligence capability and the value and competitive advantage of mid-level higher education academia professionals from community colleges, four-year public, and four-year private institutions within the United States.…

The purpose of this study was to examine the organizational cultures of collegiate and professional athletics and the influence they have on Black women's leadership opportunities. It also explored inclusive leadership and the impact this has on the experiences of Black women in athletics. Despite how long Black women have existed in this country…

The aim of this study is to identify the expressions of legitimacy work available to professional support staff at contemporary higher education institutions (HEIs) and how these expressions can be understood as strategies in their work. Academics are the given audience for this legitimacy work. Professional support staff are commonly described as…

While the literature has examined the experiences and attitudes of TESOL (Teaching English to Speakers of Other Languages) professionals toward writing in English for publication in terms of material, environmental, and political conditions as well as (non)discursive challenges, little is known about the (de)motivating factors underpinning their…

The central challenge of social impact education within higher education is the lack of a shared framework to unify language and practice across an institution. One framework gaining popularity among Community Engagement Professionals (CEPs) is the Pathways of Public Service and Civic Engagement. The purpose of this basic qualitative study was to…