To meet the already pressing demands for their services, human service agencies are trying to develop new resources and redeploy existing ones. The author proposes two strategies to deal with the problem and provides numerous examples of how these strategies have been applied successfully. (Author)

The growing demand for more services that are effective, accountable, and responsive to the consumer calls for a new training design for workers in the human services. A comparison of training for pilots and plumbers suggests a basic technique for this design. (Author)

Consumer education has traditionally addressed activities related to the purchase of goods while the human services (e.g., health, education, and social welfare) have received far less attention. This condition stems from several factors, including the "doing good" attitude of human service providers and the role of government as the provider of…