The growing demand for more services that are effective, accountable, and responsive to the consumer calls for a new training design for workers in the human services. A comparison of training for pilots and plumbers suggests a basic technique for this design. (Author)

Despite the difficulties emerging in relationships between paraprofessionals and agency professionals--difficulties related to basic social cleavages (black-white, community-professional, and participation-authority)--the utilization of paraprofessionals will continue to increase because of community desire to influence the staffs of the agency or…