This study explores the nomenclature surrounding professional services staff within higher education in the UK. Taking a case study method, it uses a qualitative approach to understand the term 'non-academic' to describe the diverse range of professional services roles. Both professional services and academic staff were interviewed and there is a…

Working with for-profit agents to recruit international students has been one of the recruitment practices of U.S. universities, but using agents remains contentious. This study included finding the existing characteristics of the university-agent relationships and identifying the satisfactory elements in the relationships. The research questions…

The utilization of sport psychology (SP) and mental performance consultants (MPCs) is becoming a mainstream resource among collegiate athletic programs. Junior colleges have yet to make this transition due to the many unique challenges they face. The primary gatekeepers of junior college athletic programs are the Athletic Directors (ADs), and as…

The benefits of mentorship to individuals in post-secondary relate to wellbeing, satisfaction, and perceived success which translates to organizational commitment. Mentorship improves skills in academic roles and leadership, yet a disconnect remains on what mentees and mentors expect and what institutions provide. Supports are required for…

Student mobility has increased significantly in the last two decades. With the United States as the most popular location in the world for international students, recruitment of this student population became a priority for many institutions of higher education. The use of international student recruitment agents has become a common practice among…

Universities rely heavily on co-operation between staff to function effectively. They are complex, interdependent and highly relational organisations which often appear to run on goodwill. Organisational structures, systems and processes play an important role in the delivery of professional support services, but working relationships between…

Generation Z has been impacted by various stressors, such as the COVID-19 pandemic, which have contributed to detrimental health outcomes, including elevated rates of suicide. The majority of current U.S. college students encompass members of Gen Z, who have reported more stress than other generations. College students among other generations have…

Amid growing concerns about social mobility in Britain's higher education system, our study delves into universities' role in addressing the social gap within the financial and professional services sectors. The social reproduction theory underscores how upper-class students often benefit from greater exposure to dominant cultural and educational…

The "raison d'etre" of all universities is to create and deliver "academic value", which we define as the sum total of the contributions from the 360-degree "angles" of the academic community, including all categories of staff, as well as external stakeholders (e.g. regulatory, commercial, professional and community…

Many graduate programs for professionals (public policy, public administration, business, international affairs, and others) use client-based experiential learning projects, often termed "capstones," in which students combine theory and practice to benefit an outside client. Increasingly, undergraduate programs use client-based capstones…

Anglosphere universities are a site of growing concern about students' use of professional English language editing and proofreading services for the correction of academic writing. Students' use of such services raises issues of ethics and academic integrity as well as fundamental questions about how value is allotted to the labour involved in…

Ghostwriting is difficult to detect, it has the potential to be high quality, and universities do not currently have adequate policies in place to police it. Determining the quality of the ghostwriting services available to tertiary students is of vital importance because underestimating the potential for students to use these services to pass…

Academic careers and institutional reputations are closely linked with the ability to secure funding and publish work. In today's competitive environment, it is essential for research to be clearly communicated. In our experience, many researchers need assistance with communication skills, and institutions that offer professional services in…

This article argues that composition should be involved in the study and teaching of graduate level writing. It goes on to argue that independent consulting offers a viable way for compositionists to share expertise with graduate students and programs, as well as to expand opportunities for participation in the profession. While the independent…

As part of a larger study, professional staff from two universities, Australian and British, were asked how they entered into a higher education career and what factors kept them in that career. Many participants reported that they found themselves in professional services almost by accident, or by a fortunate combination of circumstances.…