This study explores the nomenclature surrounding professional services staff within higher education in the UK. Taking a case study method, it uses a qualitative approach to understand the term 'non-academic' to describe the diverse range of professional services roles. Both professional services and academic staff were interviewed and there is a…

The "raison d'etre" of all universities is to create and deliver "academic value", which we define as the sum total of the contributions from the 360-degree "angles" of the academic community, including all categories of staff, as well as external stakeholders (e.g. regulatory, commercial, professional and community…

As part of a larger study, professional staff from two universities, Australian and British, were asked how they entered into a higher education career and what factors kept them in that career. Many participants reported that they found themselves in professional services almost by accident, or by a fortunate combination of circumstances.…

A governance model is developed in which university governance is shared between the academic and governing bodies and is coordinated by the university executive. Viewing the university as a professional service organisation, and noting the importance of developing a flexible culture within a shifting, marketised external environment, it is argued…

An emerging literature is beginning to create a theoretical framework for analysing the role of professional managers in the context of UK higher education. In this article, the author argues, drawing from his own experience in a range of higher education institutions, that this literature misses a crucial distinction amongst professional managers…

Comparative analysis of the transition from higher education to work often focuses on cross-national variations of higher education systems to explain country-specific mobility patterns of higher education graduates. The structure of graduate labour markets, however, has received less attention, despite differences across countries. Variations in…

In this article we examine the views of multi-professional service providers on the provision of Early Support for disabled children 0-3 years old from minority ethnic communities. We begin with a description of national policies relevant to this field and of Early Support before describing a national evaluation of its impact. We discuss findings…

Develops an analytical methodology for service organizations by examining four key cultural and managerial developments: understandings of markets and marketing held within the school; organizational responses to the market; use of analytical tools; and development of appropriate marketing strategies. Shows variations in schools' development of a…

Reviews quality assurance and quality control procedures of the main requirements affecting United Kingdom medicine, pharmacy, law, accountancy, architecture, and structural engineering. Provides a taxonomy of different forms of quality maintenance and offers comparative material which may be of interest and relevance to academic readers. (EV)

The findings reported here are part of a larger study of the role of middle managers in the UK further education colleges. The study proposes and discusses a typology for the middle manager role, analyses factors which facilitate and impede managers in role, and models the interaction of the college environment with the role. This process gives…

In the UK Centres of Excellence were funded by the DfES to model high quality, multi-agency, early years services for young children and their families. They were precursors to Children's Centres to be established across the UK. Early Excellence Centres were evaluated at national and local levels. This article will draw on data from local…

This document explains how adult and community educators in the United Kingdom can involve adults as equal partners in the provision and delivery of adult learning. The guide profiles many innovative and imaginative ways in which adult and community learning practitioners are engaging with their communities in increasing the demand for adult…