This study explores the nomenclature surrounding professional services staff within higher education in the UK. Taking a case study method, it uses a qualitative approach to understand the term 'non-academic' to describe the diverse range of professional services roles. Both professional services and academic staff were interviewed and there is a…

Student mobility has increased significantly in the last two decades. With the United States as the most popular location in the world for international students, recruitment of this student population became a priority for many institutions of higher education. The use of international student recruitment agents has become a common practice among…

Universities rely heavily on co-operation between staff to function effectively. They are complex, interdependent and highly relational organisations which often appear to run on goodwill. Organisational structures, systems and processes play an important role in the delivery of professional support services, but working relationships between…

Anglosphere universities are a site of growing concern about students' use of professional English language editing and proofreading services for the correction of academic writing. Students' use of such services raises issues of ethics and academic integrity as well as fundamental questions about how value is allotted to the labour involved in…

A governance model is developed in which university governance is shared between the academic and governing bodies and is coordinated by the university executive. Viewing the university as a professional service organisation, and noting the importance of developing a flexible culture within a shifting, marketised external environment, it is argued…

The increasing competition for the desired quantity and quality of college students, along with the rise of for-profit institutions, has amplified the scrutiny of behavior and ethics among college admissions professionals and has increased the need for meaningful ethical guidelines and codes of conduct. Many other areas of responsibility within…

An emerging literature is beginning to create a theoretical framework for analysing the role of professional managers in the context of UK higher education. In this article, the author argues, drawing from his own experience in a range of higher education institutions, that this literature misses a crucial distinction amongst professional managers…

Comparative analysis of the transition from higher education to work often focuses on cross-national variations of higher education systems to explain country-specific mobility patterns of higher education graduates. The structure of graduate labour markets, however, has received less attention, despite differences across countries. Variations in…

Frantic troubleshooting by an overworked staff versus someone else fixing problems smoothly. A sliver of server space per person versus a five-gigabyte chunk. Half a million dollars versus free. That's what colleges are faced with as they decide whether to continue running their own e-mail services or outsource them to a professional service like…

In this article, the author presents his reflection about the song "Don't Cha" by the Pussy Cat Dolls (2006), which makes a strong statement in a postmodern way about women, and sometimes men, who see themselves in the world as central players in a dramatic narrative that highlights their own victimization as happy, powerful, and glorious. These…

The educational benefits of a diverse student body are clear. However, in order to reap the benefits associated with a diverse student body, campus leaders must create a campus environment that is welcoming and affirming, and fosters cross-cultural interactions. Student affairs professionals are uniquely positioned within the university to be…

Not long ago, most academic insiders felt confident in saying, "the faculty 'are' the university." The faculty may still be the university, but who are the faculty? From public community colleges to private research universities, America has created the most powerful machine for the development of human capital in the history of the world. Yet an…

In the world of international education, few subjects are as controversial as the use of paid recruiting agents. Paying the agents, particularly on commission, is often viewed as unseemly, if not downright unethical. But a new organization, the American International Recruitment Council, hopes to change that attitude. The council wants to develop…

The ability to collaborate in a virtual team is a necessary skill set for today's knowledge workers and students to be effective in their work. Past research indicates that knowledge workers and students need to establish a formal process to perform work, develop clear goals and objectives, and facilitate better communication among team members.…

Describes efforts of the Teaching Services Program of the American Sociological Association to improve and support effective teaching of college-level sociology. Services and products are described. (RM)