Program managers in adult basic education (ABE) face unprecedented public demands for accountability and continuous improvement. This study explored how applying the Baldrige Education Criteria for Performance Excellence influenced management practices in local ABE programs. Managers were motivated to ask provocative questions about their work…

What types of personal support are critical in helping teachers to integrate technology? How can adult education programs provide this support and who is best equipped to provide it? What organizational implications should program administrators consider when institutionalizing this personal support infrastructure? The experiences of eight adult…