The Mechanicsburg Area (Pennsylvania) Phone Pal Program is a telephone reassurance program in which an older volunteer calls a child who is home alone before or after school. Calls are made at the same time each day. These daily calls provide both younger and older persons with a safety verification, in addition to fellowship. Phone Pal is…

Mount Ida College (Massachusetts) has found the use of college administrators as mentors to students, complementing academic advising and faculty mentoring, to be an effective approach to strengthening the tie between first-year college students and their institutions. The impact has been noticeable in the campus culture as well as in student…

Babson College (Massachusetts) responded to expanded campus computer use and resulting demand for support services by developing service delivery tailored to user groups' needs. Resources devoted to this effort have grown dramatically, and include help desk and dispatch support, program of technology specialists, evening support to residence…