This book provides an international, current account of the developments of mentoring and tutoring by students in tertiary and secondary education. Included are research reviews, case studies of mature projects, and ideas for new uses of student tutoring and mentoring. Chapter titles are as follows: "Students as Tutors and Mentors"…

Babson College (Massachusetts) responded to expanded campus computer use and resulting demand for support services by developing service delivery tailored to user groups' needs. Resources devoted to this effort have grown dramatically, and include help desk and dispatch support, program of technology specialists, evening support to residence…

This report describes the key elements of an alternative access program at Mount St. Mary's College (California), from the recruitment and orientation of culturally diverse students to those ongoing academic and support services necessary to student persistence to graduation. The model is outlined in chapter II. Chapters III and IV describe how…