Launched in the 1990s by the Annie E. Casey Foundation as a five-site demonstration project, the Juvenile Detention Alternatives Initiative (JDAI) has steadily swept the country in recent years and is on track to become the standard of practice for how local justice systems nationwide handle the critical front end of the juvenile court process.…

Purpose: The purpose of the current study is to examine the utility of Six Sigma interventions as a performance measure and explore its applicability for making the training design and delivery operationally efficient and strategically effective. Design/methodology/approach: This is a single revelatory case study. Data were collected from multiple…