The approach used by the University of Pittsburgh (Pennsylvania) in designing a campus-wide information architecture and a framework for reengineering the business process included building consensus on a general philosophy for information systems, using pattern-based abstraction techniques, applying data modeling and application prototyping, and…

The process of designing the Yale University (Connecticut) World Wide Web page "front door" is described, including its conceptualization, evolution through technological advances and attitudinal change, achievement of consensus through an interdepartmental advisory team, constituency response, and expectations about future change. (MSE)