Describes a Bryant College (Rhode Island) program to expedite computer connections for students at the beginning of the school semester. Includes a discussion of the techniques used to communicate with students before and upon arrival on campus, make software available, install hardware, remotely activate student room ports, and provide support…

The University of Pennsylvania's Wharton School introduced a "distributed" organization for managing computing support services. The hybrid structure combined elements of centralized computing and departmental computing by placing computing personnel in the departments, under central management. The program covers a wide range of support…

Planning for a computer use "help desk" at Kenyon College (Ohio) was constrained by very limited resources. However, careful and thorough planning resulted in a low-budget, homegrown, but highly effective facility. Staffing, training, staff communication, and marketing the service were essential elements in its success. (MSE)