The top priority for college and university administrators should be to ensure that their instructional programs, and thus their entire institutions, are managed in the most efficient and effective manner possible. Proper management of fiscal resources determines the degree to which institutions are open and affordable. Review of the current…

The University of Wisconsin-Stout, recipient of the Baldrige National Quality Award in 2001, developed a planning system that has evolved into a comprehensive and collaborative process for visioning, developing and implementing goals, and tracking university performance. This chapter describes the tactics that have contributed greatly to the…